At Quorias, we want you to love every piece you order. If something isn’t quite right, we’re here to help.
Returns
- Timeframe: You have 30 days from the date of delivery to request a return.
- Condition: Items must be returned in their original condition: unworn, unwashed, undamaged, with all original tags attached and in original packaging. We reserve the right to refuse returns that do not meet these requirements.
- Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot be responsible for lost return packages.
- Final Sale: Items marked as final sale, clearance, or discounted 50% or more are not eligible for returns or exchanges.
Exchanges
Need a different size or color? We offer free exchanges for items of equal or lesser value. To exchange an item, please initiate a return and indicate “Exchange” with your preferred size/color. Once we receive your return, we’ll ship out the replacement at no additional cost.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method within 5–7 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
How to Initiate a Return or Exchange
- Email us at [email protected] with your order number and the item(s) you wish to return or exchange.
- Pack the item(s) securely in the original packaging with all tags attached.
- Ship to the address provided in our return confirmation email.
- Once received, we’ll process your return or exchange within 3–5 business days.